1. Cancellation by you

Cancellations must be sent in writing to hello@folkexperience.com. The date we receive your email is the cancellation date. Any amount already paid to hosts, homestays or transport partners on your behalf is deducted before a refund is calculated.

2. Refund schedule

More than 30 days before departure: full refund less any non-recoverable third-party costs. 15–30 days before departure: 50% refund. 7–14 days before departure: 25% refund. Less than 7 days before departure or no-show: no refund. Day tours cancelled more than 72 hours ahead are fully refundable.

3. Rescheduling

We would rather move your dates than lose you. One reschedule is free when requested more than 15 days before departure, subject to host and season availability. Any difference in seasonal costs will be shared transparently.

4. Cancellation by us

If we cancel a journey for reasons within our control, you may choose a full refund or an alternative date of equal value. If a journey is cancelled for reasons outside our control — weather, unrest, restrictions, closures — we refund everything we can recover and offer credit for the remainder, valid for 12 months.

5. Unused services

No refund is given for parts of a journey you choose not to use, including meals, activities, stays or transfers, or for an early departure once a journey has begun.

6. How refunds are paid

Approved refunds are returned to the original payment method within 7–14 working days of confirmation. Bank or gateway charges, where applicable, are deducted from the refunded amount.

7. Travel insurance

We strongly recommend insurance that covers cancellation, medical care and trip interruption. Many situations that fall outside this policy are covered by a good insurer.

8. Talk to us

Every situation is different. If something unexpected happens, write to hello@folkexperience.com or call +91 93117 84451 — we will always look for the fairest possible outcome.